Avast Free Forum is a site that allows users to ask questions about their antivirus software. It provides a variety of tutorials as well as frequently asked questions. The site is simple to use and is updated frequently.
A major player in the security market, avast provides one of the best levels of customer support available for its anti-virus software program. The support button on their website and LAPTOP or COMPUTER app gives access to an informative FAQ and discussion forums along with premium tech support if you encounter any problems.
The company also offers live chat features for customers who require prompt responses, a quick email ticketing system for more in-depth queries and three live support lines that are located in the UK, Australia and the U.S. Its online knowledge base is limited but provides support guides for all of its products.
However the customer service may not be perfect. PCMag and Hauptplatine conducted a business deals online tool joint investigation and found that the company shares data about its users’ locations and Internet Protocol addresses with third-party companies. This could result in privacy issues for certain. The paid plans do not provide enough benefits to justify the extra cost. The forum was recently compromised and hackers were able to get usernames, user names emails, usernames, and passwords that were hashed. Fortunately, payment information was not stolen. The company has promised to rebuild the forum using a new platform that’s quicker and more secure. The company also has a security policy which states that it will not divulge or give your personal info to third parties without your permission.